What Customers Say About D&D Moving & Storage
D&D Moving & Storage holds a 4.9-star average across 200+ customer reviews in Bryan-College Station. That number is easy to state, but it does not tell you much on its own. What actually helps is knowing what customers say over and over: the patterns that repeat whether the job was a studio apartment or a cross-country move. This page walks through those themes honestly, including the one criticism that comes up most, so you can decide for yourself whether we are the right fit. Every claim here is verifiable on our reviews page.
Looking for a different D&D? We are the College Station and Bryan, Texas company. Our licenses: TxDMV 000563739B, USDOT 1384337, MC 527500.
What Are the Top Praises in D&D Moving & Storage Reviews?
Four themes repeat more than any others across our reviews: on-time arrival, damage-free delivery, speed, and crew attitude. Here is what customers actually describe in each.
Punctuality: Do the Movers Show Up on Time?
Yes. On-time arrival is the single most repeated point of praise in D&D Moving & Storage reviews. Customers routinely note that the crew arrived within the scheduled window rather than hours late, which is one of the most common complaints across the moving industry generally.
Several reviews also mention receiving a text when the crew was on the way and again on arrival, which is part of why this theme repeats so consistently across Bryan and College Station.
Care With Belongings: Do Items Arrive Undamaged?
Damage-free delivery is the second most common theme. Customers describe unpacking every box and finding nothing lost, chipped, or broken, including on long-distance moves. Reviews frequently mention furniture being wrapped before loading and items arriving stacked and intact.
Damage is the outcome people fear most when hiring movers. In our reviews it is consistently reported as a non-issue, including from customers moving fragile household goods, office equipment, and heavy furniture.
Speed and Efficiency: How Fast Do the Crews Work?
Efficiency is a recurring theme, often paired with care. Customers describe apartment loads completed in under an hour and full moves finished faster than expected, while still noting that crews took time to wrap and protect items.
Speed matters financially on local moves, which are billed hourly. An efficient crew directly reduces what you pay.
Professionalism and Attitude: What Are the Crews Like to Work With?
Customers consistently describe our crews as kind, respectful, cheerful, and easy to work with, even on hot Texas days and early morning starts. Reviews frequently mention crew members going beyond the job description, such as reassembling a bed frame or grabbing items left hanging on a wall rack before the truck left.
Office staff and crew members are sometimes named directly in reviews, which tends to happen when service feels personal rather than transactional. More about the team is on our about page.
What Are the Most Common Complaints in D&D Moving & Storage Reviews?
The most common critique in our reviews is price. Some customers describe D&D as a bit pricey compared to other options they considered, even while rating the service highly overall.
We would rather address that directly than pretend it does not exist.
Why Some Customers Find Us Pricier
We are not the cheapest mover in Bryan-College Station, and we do not try to be. Our pricing reflects trained employee crews rather than day labor, full insurance and licensing, quality wrapping materials included in the job, and 25+ years of experience.
Customers who mention price almost always pair it with high satisfaction. The complaint is about the number, not the service.
How to Judge Whether the Price Is Worth It
Compare like for like. A lower quote from another company may exclude furniture wrapping, use subcontracted labor, carry thinner insurance coverage, or add fees for stairs, fuel, or materials after the job. A quote that looks cheaper upfront sometimes is not once the final invoice arrives.
We provide free, detailed estimates so you can see what is included before you book. You can request a free quote and compare it against anything else you are considering.
What Do Reviews Say About How D&D Handles Fragile Items?
Customers consistently report that fragile belongings arrive intact. Reviews describe furniture being wrapped in blankets and stretch wrap before loading, careful handling of large and heavy pieces, and full unpacking with nothing chipped or broken.
The recurring detail is that crews take time to wrap and protect items even while working quickly. That combination is what customers mention most when discussing fragile goods.
What Types of Moves Do the Reviews Cover?
Our reviews span the full range of what we do in Bryan-College Station, which is useful context when judging whether feedback applies to your situation:
- Apartment moves, including small units loaded in under an hour
- Local residential moves across Bryan and College Station
- Long-distance and cross-country relocations
- Commercial and office relocations
- Senior moves, including packing and moving an elderly parent's apartment
- Same-day and short-notice moves
That breadth matters. A company with strong reviews only on small local jobs tells you little about how it handles a four-bedroom house or an interstate move. You can see the full scope of what we handle on our local moving services page.
How to Read Moving Company Reviews Critically
Whether you are evaluating D&D or anyone else, a few habits make reviews far more useful.
Look for Patterns, Not Individual Reviews
One glowing review proves nothing, and neither does one angry review. What matters is what repeats across dozens. If punctuality shows up twenty times, that is a real signal.
Check Review Recency and Volume
A company with 200+ reviews over 25+ years tells a different story than one with fifteen from last month. Check whether recent reviews match older ones, which indicates consistent service.
Watch for Signs of Fake Reviews
Fake reviews tend to be short, generic, vague about details, posted in clusters on the same dates, and light on specifics like crew names, neighborhoods, or what was actually moved. The BBB publishes useful guidance on how to spot fake reviews, and the FTC offers consumer guidance on what businesses are and are not allowed to do with online reviews. Both are worth a quick read before you trust any company's review profile.
Verify Credentials Separately
Reviews tell you about experience, not legitimacy. Always confirm licensing independently. Ours are TxDMV No. 000563739B for Texas moves, plus USDOT 1384337 and MC 527500 for interstate. We are also BBB Accredited.
How Does D&D Compare to Other Movers in Bryan-College Station?
We will not rank other companies, but here is our data stated plainly so you can compare it against anyone:
- 4.9-star average rating across 200+ reviews
- Locally owned and operating in BCS since 2000, 25+ years
- BBB Accredited
- Licensed and insured: TxDMV No. 000563739B, USDOT 1384337, MC 527500
- Two locations: 3700 State Hwy 6 South in College Station and 3131 E 29th St in Bryan
- Same-day and next-day availability when scheduling allows
- Full service line: local, long-distance, residential, commercial, apartment, senior, packing, storage, and Penske truck rental
Run those same questions past any mover you are considering. More detail on our local service is on our College Station movers page.
Ready to Make Your Move?
Want to see for yourself? Read our reviews, then call (979) 347-5283 for a free quote. D&D Moving & Storage has served Bryan-College Station for 25+ years.
You can also reach our Bryan office at (979) 406-5815. We are open Monday through Friday, 8:00 AM to 5:00 PM.
Frequently Asked Questions
How many reviews does D&D Moving & Storage have?
D&D Moving & Storage has 200+ customer reviews with a 4.9-star average rating, accumulated over 25+ years serving Bryan-College Station. Reviews are available on our reviews page and on our Google Business Profile.
What do customers most often praise about D&D Moving & Storage?
The four most repeated themes are on-time arrival, damage-free delivery, efficient work, and friendly, respectful crews. Customers frequently mention that crews wrap and protect furniture carefully while still working quickly.
What is the most common complaint about D&D Moving & Storage?
Price is the most common critique. Some customers describe us as a bit pricey compared to other options, though they typically pair that with high satisfaction ratings. We are not the cheapest mover in BCS because our pricing reflects trained employee crews, full insurance, quality materials, and 25+ years of experience.
Is D&D Moving & Storage licensed and insured?
Yes. We hold TxDMV No. 000563739B for Texas local and intrastate moves, plus USDOT 1384337 and MC 527500 for interstate moves. We are also BBB Accredited. All of these can be verified independently.
Do reviews mention how D&D handles fragile items?
Yes. Customers consistently report that fragile belongings arrive intact, describing furniture wrapped in blankets and stretch wrap before loading and full unpacking with nothing chipped or broken, including on long-distance moves.
How do I know if moving reviews are real?
Look for specific details like crew names, neighborhoods, and what was actually moved. Fake reviews tend to be short, generic, and posted in clusters. Also check whether recent reviews match older ones, which indicates consistent service over time rather than a single good stretch.
How do I get a quote from D&D Moving & Storage?
Call (979) 347-5283 for College Station or (979) 406-5815 for Bryan, or request a free quote online. Have your move date, both addresses, approximate home size, and any special items ready for the most accurate estimate.
D&D Moving & Storage, Inc. College Station: 3700 State Hwy 6 South, College Station, TX 77845 | (979) 347-5283 Bryan: 3131 E 29th St, Suite 200, Bryan, TX 77802 | (979) 406-5815 info@ddmovers.com | ddmovers.com TxDMV No. 000563739B | USDOT 1384337 | MC 527500 Mon to Fri: 8:00 AM to 5:00 PM